Help Desk Specialist I

Responsibilities: Role Overview: As a Help Desk Specialist I at Amped Data Solutions, you will be responsible for ensuring smooth operations and resolving technical issues efficiently to further drive organizational success. Your enthusiastic knack for providing exceptional customer service and technology solutions will make you a key player in our customers' and team members’ journey toward data-driven success.

Support and Troubleshooting:

• Serve as the first point of contact for both internal staff and external clients experiencing technical issues, including software glitches, hardware malfunctions, and network problems.
• Provide Tier 2 troubleshooting and issue resolution for both internal and external helpdesk tickets.
• Manage ticketing systems to log, prioritize, and track support requests, ensuring timely responses and resolutions.
• Collaborate with IT and development teams to resolve complex issues and escalate to Tier 3 resources when necessary.

Documentation and Communication:

• Document all support interactions accurately, maintaining detailed records of issues and resolutions.
• Communicate effectively with clients and staff, providing status updates on tickets and ensuring exceptional satisfaction.

Quality Assurance and Improvement:

• Identify and document opportunities for product and process improvements based on recurring issues and feedback.
• Participate in ongoing training and professional development to stay updated on new technologies and industry trends.

Requirements

Key Qualifications:

• Excellent communication skills, a strong customer service orientation, and solid technical foundation
• Strong problem solving and troubleshooting skills
• Ability to convey technical information clearly and concisely to upper management and non-technical users
• 1-2 years of experience in a help desk or technical support role preferred
• Customer-oriented mindset with a commitment to providing exceptional service & support
• Ability to work independently with minimal supervision, as well as collaboratively within a team environment

Why Join Us: Be a part of something extraordinary from the ground up. At Amped Data Solutions, we don't just embrace innovation; we embody it. We’re not just a team that analyzes data – we infuse it with imagination, transforming it into the driving force behind our customers' success.

• Play a pivotal role in leveraging data and customer satisfaction to drive business success.
• Collaborate with a passionate and dynamic team.
• Enjoy the flexibility and freedom of a fully remote work environment.
• Competitive benefits and compensation package.
• Opportunities for professional growth and advancement.

Our commitment to fostering a collaborative and innovative work environment directly aligns with our broader mission.

Our Why:

Understanding “Our Why" provides the inspiration, direction, clarity, and confidence needed to ignite the world with opportunities through data, information and technology.

Amped Data Solutions was founded out of a desire to change the status quo – a status quo where some people, organizations, and communities were often ignored and didn’t have adequate opportunities to be successful.  

Today, we continue to champion the belief that all people, organizations, and communities can be empowered to reach their fullest potential. This empowerment is made possible by leveraging the power of data, information, and technology.

While many companies build BI reports or create software, our unwavering commitment to "Our Why" is what truly sets us apart. It's this commitment that drives us to continue igniting the world with opportunities.

Your Adventure Starts Here:

Are you ready to use your expertise to ignite the world with opportunities, apply now to embark on this exhilarating journey with us.

How to Apply: Interested candidates are invited to submit their resume and cover letter through our Career page. In your cover letter, please share how your experience and goals align with "Our Why".

Salary Description

$15 Hourly