Business and Customer Solutions Analyst I

Role Overview: As a Business and Customer Solutions Analyst I at Amped Data Solutions, you will be the bridge between our customers and our data solutions. You will work closely with clients to understand their needs, analyze their data, and provide actionable insights that drive their business success. Your ability to translate complex data into clear, impactful recommendations will be key to our customers' satisfaction and success.

Responsibilities:

Customer Engagement and Support:

• Serve as the primary point of contact for customers, understanding their needs and ensuring their satisfaction.
• Conduct regular check-ins with clients to assess their needs and gather feedback.
• Provide training and support to customers on using our data solutions effectively.
• Assist in onboarding new clients and ensuring a smooth transition to our services.

Data Analysis and Insights:

• Analyze customer data to identify trends, patterns, and opportunities for improvement.
• Develop custom reports and dashboards to provide clients with actionable insights.
• Translate complex data findings into clear, understandable recommendations.
• Work closely with the technical team to ensure data accuracy and relevance.

Solution Development:

• Collaborate with customers to understand their business challenges and develop tailored data solutions.
• Identify opportunities to enhance our products and services based on customer feedback and data analysis.
• Work with the product development team to implement new features and improvements.

Project Management:

• Manage customer projects from inception to completion, ensuring timely and successful delivery.
• Coordinate with internal teams to ensure resources are allocated efficiently.
• Track project progress and communicate updates to clients and stakeholders.

Documentation and Reporting:

• Maintain detailed records of customer interactions, solutions provided, and project progress.
• Prepare regular reports on customer satisfaction, project status, and solution effectiveness.
• Develop and update documentation and training materials for customers.

Requirements

Key Qualifications:

• Proven experience in a customer-facing role, preferably in the data solutions or tech industry.
• Strong analytical skills with the ability to interpret complex data sets.
• Excellent communication skills, both verbal and written.
• Strong problem-solving skills and attention to detail.
• Ability to manage multiple projects simultaneously and meet deadlines.
• Creative problem-solving skills and adaptability in a fast-paced startup environment.

Why Join Us: Be a part of something extraordinary from the ground up. At Amped Data Solutions, we don't just embrace innovation; we embody it. We’re not just a team that analyzes data – we infuse it with imagination, transforming it into the driving force behind our customers' success.

• Play a pivotal role in leveraging data and customer satisfaction to drive business success.
• Collaborate with a passionate and dynamic team.
• Enjoy the flexibility and freedom of a fully remote work environment.
• Competitive benefits and compensation package.
• Opportunities for professional growth and advancement.

Our commitment to fostering a collaborative and innovative work environment directly aligns with our broader mission.

Our Why:

Understanding “Our Why" provides the inspiration, direction, clarity, and confidence needed to ignite the world with opportunities through data, information and technology.

Amped Data Solutions was founded out of a desire to change the status quo – a status quo where some people, organizations, and communities were often ignored and didn’t have adequate opportunities to be successful.  

Today, we continue to champion the belief that all people, organizations, and communities can be empowered to reach their fullest potential. This empowerment is made possible by leveraging the power of data, information, and technology.

While many companies build BI reports or create software, our unwavering commitment to "Our Why" is what truly sets us apart. It's this commitment that drives us to continue igniting the world with opportunities.

Your Adventure Starts Here:

Are you ready to use your expertise to ignite the world with opportunities, apply now to embark on this exhilarating journey with us.

How to Apply: Interested candidates are invited to submit their resume and cover letter through our Career page. In your cover letter, please share how your experience and goals align with "Our Why".

Salary Description

$65,000

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